Wanna email us? Just use the link below. We'll get back to you as soon as possible.

Email Us: Sales@DoggieDesign.com

Toll Free: (800) 754-0282
Fax: (828) 348-6990

• Monday - Friday: 8:00 AM - 7:00 PM Eastern


• Saturday & Sunday: Closed

If you'd like, you can also contact us via our mailing address:

Doggie Design
PO Box 630104
Littleton, CO 80163

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Account FAQs

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

How do I apply for Net Terms?

Click here to download a credit application and email the completed application to sales@doggiedesign.com or fax to (828) 348-6990.

What is your "No Excuses" Buy Back Program?

Click here to learn more about our "No Excuses" buy back program. Shopping with Doggie Design has never been easier and we know that we have the right product to fit your store, it's just about finding it. There's No Excuse why you shouldn't give us a try in your store today!

We do not accept any exchanges or returns unless the product is damaged or defective. All defective, damaged, incorrect or missing items must be reported to our office within 5 days of receiving your shipment.

We will replace any damaged item(s) at no cost to you. You must contact our office for a Return Merchandise Authorization Number (RMA#) in order to return any damaged product. Please note that any package arriving without RMA # will be refused and returned to you.

Doggie Design
PO Box 630104
Littleton, CO 80163

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

How do I find my product?

To find the product(s) you're looking for, you may

(1) use the navigation menus on the top, left & bottom of our website.
(2) type a keyword into the SEARCH box.

If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

What information do we collect?

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Doggie Design. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

HThird party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

NO MINIMUM order requirements

FREE SHIPPING USA Orders Over $150

Orders placed directly through our company ship UPS or USPS Priority. We will not be responsible for lost or damaged shipments, if you do not request insurance.

25% Off International Orders

25% Off all International orders to help cover your shipping and importing fees. Use code: World25

DROP SHIPPING

We charge a $3.00 Drop Ship Fee + Actual US Priority Mail Fee - USA Only

NO-EBAY STORES

We do not allow our Products to be sold on E-Bay. If you purchase our products and sell them on E-Bay, we will no longer sell to your store. You may sell those products on another website, but NOT E-Bay. We will not Buy Back the products your bought. It is your responsibility to find another way to sell them.

Bulk Wholesale Partnerships

We offer Bulk Wholesale Packages for those stores that wish to carry our ENTIRE LINE. To Qualify, you need to carry all of our products in your store, with a guarantee to purchase set amounts of products each month. In exchange we will give reduced pricing form our regular Wholesale Prices. Please call or e-mail for more details.

MARK UP / MAP (Minimum Advertised Price)

The MSRP's for all of our items are double the wholesale costs. The MAP for each item varies between 15% and 20% less than the MSRP. We require all retailers to follow this policy. Failure to comply with this policy will result in consequences. Please click the following link to view the MAP percentages for each item. Holiday items are not subject to MAP pricing.

For updated pricing, please download the Product Informaiton Sheet from your account.

RE-SALE TAX I.D.

Required to be on file at Doggie Design, except countries that do not use Tax ID.

Visa, MasterCard, Discover, American Express or Wire Transfer ARE ACCEPTED.

We no longer accept C.O.D for payment.

$35.00 Fee for Return Check Charge.

A Credit Card payment will be required on all future orders, if a check is returned as Insufficient Funds.

ALLOW UP TO 1 BUSINESS DAY

For all orders to process and ship (Regular Shipments and Drop Ships) We will try to get the order out sooner.

Doggie Design is a Designer and Distributor of Wholesale Dog Clothes, Wholesale Pet Apparel and Wholesale Dog Harnesses, Leashes and Accessories. We are located on the beautiful American River in Auburn, California.

We have been in business since 1999, when Michele designed her very first Netted Velcro Dog Harness. Since then she has gone on to become one of the top Designers for Pet Apparel and Pet Accessories. She is truly a Pioneer, with unique ideas and styles. She was one of the first Designers to come out with Pet Costumes, Pet Tuxedos, Dog Harnesses, Designer Dog Dresses and Designer Dog Panties Our Designs have been features in Movies, TV Shows, TV Commercials, Good Morning America, Boston Herald, Magazines, Local TV Shows, Red Carpet Events in London and Los Angeles.

One of our Newest product additions is our Patented Ultra Choke Free Dog Harness. We continually get 5 star ratings sent to us from our Retail Outlets Stores. It has become the #1 Healthy and Fashionable choice in Dog Harnesses. The rare combination of Style and Pet Health and Pet Safety, are the key elements of the Ultra Choke Free Dog Harness. It is Trachea Safe, soft around the arms and has a calming comfort contoured fit. It also is adjustable to allow for Best Fit.

Michele and all the folks at Doggie Design welcome you all !!

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